FAQ Watchard

FAQ

Shortcuts: Placing ordersWarranty and complaints | Technical information

Online shopping

Do I have to register to place an order?

No, you don't. Registration is not obligatory. You can place an order without logging in. All you have to do is add the product to your shopping cart and proceed to checkout. At checkout you'll be asked to enter your customer details and choose a payment method.

Can I collect my order in-store?

Yes, you can. Our store is located at Aleja Witosa 31 (room 108) in Panorama Shopping Centre and is open from Monday to Friday (10:00 - 18:00) and on Saturdays (10:00 - 14:00). After placing the order, you will be informed by phone, e-mail or SMS that your order is ready for collection.

Our store in Warsaw »

Can watches available online be purchased in-store?

If there is information on a product page that watches can be picked up in store the same day, this means they can also be purchased in-store.

Are your watches authentic?

Yes, they are. We are the authorized retailer of all brands offered in our store. Along with the purchased watch, the customer receives a sales document (receipt or invoice), the manufacturer's box, a manual and a warranty.

Authenticity guarantee »
Authorized retailer»
Shopping safety »

 

What's the shipping time?

Watches available in stock can be sent within 24 hours. In case of custom-made watches, the shipping time is set individually. In this case, please contact us for more details.

Delivery time »

How can I pay for the purchased goods?

We accept numerous payment methods, i.e.: PayPal, Apple Pay, Google Pay, PayU (Visa, Mastercard), Bank Transfer and Voucher.

Payment methods »

Is it possible to buy spare parts for watches like crystals, bracelets and case backs?

No, it isn't. We don't sell spare parts.

Service and complaints by brand »
Accessories for watches »

Can I order an engraving on the watch?

Yes, you can. Please contact us to find out whether a given watch can be engraved. Don't forget to add engraving and enter your message when placing the order. For more information, visit the "Free engraving" tab.

Free engraving »

 

Is it possible to shorten a watch bracelet?

Yes, it is. If you want to shorten your bracelet, enter your wrist size when placing the order. Visit the "Bracelet adjustment" tab to find out more.

Bracelet adjustment

 

Warranty and complaints

Are the watches covered by a warranty?

Yes, they are. Every single watch purchased in our store is covered by a distributor's or manufacturer's warranty, which (depending on the brand) is two or three years.

Shopping safety »

Can I return the watch?

Yes, you can. You have the right to return your good(s) purchased online within 14 days of receiving your order without giving any reason. Our store extends its return policy up to 100 days from the date of purchase.

Terms of exchange and return »

Does engraving or shortening the bracelet affect the warranty?

No, it doesn't. Both engraving and shortening of the bracelet do not affect the length of the warranty.

What does the watch warranty cover?

The warranty card lets the customer to file complaints about the faulty watch movement.

What doesn't the watch warranty cover?

  • Mechanical damage
  • Wear-and-tear from normal daily use
  • A watch serviced outside an authorized service center
  • Defects caused by improper use
  • Battery usage

Note: Ingersoll watches have a lifetime warranty for both the movement and the elements of the case, also those resulting from the normal use of the watch (excluding batteries, leather straps and buckles).

How to make a complaint?

The customer has the right to submit complaints in cases specified in legal provisions or granted warranty. The complaint procedure is described on our website in the tab. Services and Complaints by brand”.

How can I provide you with the return/exchange form?

Please enclose the return/exchange form along with the returned goods in the package.

Terms of exchange and return »

Do you service/repair the watches you sell?

No, we don't. Warranty and post-warranty service is provided by the distributor of the given brand. The store may only act as an intermediary in the submission of a complaint to a given service. More information on the conditions of return/claims or repair covered by the warranty, including contact to the entity dealing with warranty claims and repair of goods, can be found below in the "Services and Complaints by Brand" tab.

Services and Complaints by brand »

 

Technical information about the products

Are the watches water-resistant?

Watches are characterized by a different class of water resistance:

30 meters / 3 ATM - rain, splashes of water (e.g. while washing your hands)

50 meters / 5 ATM - showering

100 meters / 10 ATM - surface swimming

200 meters / 20 ATM - professional diving

Casio and Suunto sports watches are exceptions from the above rule.

What does PVD mean?

PVD is the abbreviation for physical vapour deposition. It is a technology of applying a coating, e.g. gold on a steel or titanium material in vapour form. Such coating is highly abrasion resistant and therefore lasts for a very long time.

How long does the watch battery work?

The quartz watch battery operates for about 2 years. Battery life may vary depending on the model of the watch, in particular the number of functions.

In case of smartwatches, the time is specified by the watch manufacturer. The battery life of smartwatches depends on their usage and functions.

What is a chronograph?

A chronograph is a stopwatch, which is activated by additional buttons placed on the watch's case. Additional small sub-dials placed on the main dial indicate the elapsed time of the measured interval.

What is a chronometer?

A chronometer is a highly precise watch that has an accuracy certificate issued by COSC - Contrôle Officiel Suisse des Chronometres (www.cosc.ch). Such watches have been subjected to thorough tests in various conditions, temperatures and positions.

What is a tachymeter?

A tachymeter is a function usually used in sports watches. It calculates the average speed of the certain distance.

What is an automatic, mechanical and quartz watch?

An automatic watch is one that has a self-winding movement. Automatic watches have a rotor (an oscillating weight) that automatically winds the watch owing to the wrist movement.

A mechanical watch is one that has a traditional movement wound by the crown, which is placed on the right side of the case.

A quartz watch is one that runs on battery power. It is a modern and very accurate watch that does not require any complicated procedures. The only thing you need to remember is regular battery replacement (every 2 or 3 years on average).

What is the EOL (End of Life) system in quartz movements?

It's a system that signals the low battery charge level. Around 2 weeks before the battery is completely dead, the second hand of the watch starts to “jump” every 4-5 seconds.