Frequently asked questions (FAQ)

Frequently asked questions (FAQ)

Shortcuts: Placing ordersWarranty and complaints | Technical information

Placing the order and e-shop

Do I have to register to place the order in your store?

No, in our store you do not have to register. You can place the order without logging in. All you have to do is add the product into the cart, then click on the “go to checkout” button, where you have to give us your details concerning where to send the parcel and what payment method you choose.

Can I collect the watch in person?

Yes, you can collect your watch in person at our store, which is located at Aleja Witosa 31 lok. 108 in Galeria Panorama. The store is open from 10am till 6pm, Monday to Friday and 10-2pm on Saturdays. After placing the order you will receive information by phone, e-mail or SMS, that the watch is ready for collection.

Watchard Store in Warsaw »

Is the model available in the stationary store?

Watches marked as “Shipping in 24 hours” are available for purchase at our stationary store immediately.

Are watches in our store authentic?

Yes, we are the authorized representative for Poland of all brands offered in our store. With the watch you have purchased, you receive a sales document (receipt or invoice), a manufacturer's box, instructions and a nationwide warranty.

Guarantee of watches' authenticity »
Watchard.com - an authorized seller »

 

What is the deadline for completing the order?

The delivery time is specified for each of the watches on our website and ranges from 24 hours to 10 days for custom-made watches. If the watch has the mark as "available in stock, we ship within 24 hours", this means that we can make an order for such watch "on the spot". In the case of custom-made watches, the delivery time is set individually and in this case, please contact our employees.

Delivery time »

How can I pay for the purchased goods?

You can pay for the purchased watch “cash on delivery”, with traditional transfer, fast transfers through services offered by PayU and paypal. Watches can also be bought into installments via the PayU system.

Types of payment »

Is it possible to buy spare parts (glass, bracelets, lids, etc.) for watches?

We do not sell spare parts, in this case you should contact the brand's service directly - contacts are available in the "Service and complaints by brand" tab. The exceptions are: Fossil, Michael Kors, Skagen, Diesel, DKNY, Emporio Armani and Suunto, for which we sell limited accessories.

Service and complaints by brand »
Accessories for watches »

Is it possible to make an engraving on the watch?

Of course, it is possible to make an engraving on ordered watches. To learn about the possibility of engraving a given model, please contact our Customer Service Department. It will be helpful for you to leave a comment on the order for engraving. More information on the engraving service is available in the "Engraving of watches" tab.

More information about engraving you can find in "Engraving" tab.

Engraving of watches »

 

Is it possible to shorten the watches’ bracelet?

Of course, it is possible to shorten the bracelet on the watch. To order shortening of the bracelet, information about the wrist circumference should be included in the commentary to the order. More information on the bracelet shortening service are available in the "Bracelet fit" tab.

Adjustment of the bracelet

 

Guarantees and complaints

Does the purchased watch have a guarantee?

Yes, every watch purchased in our store has a guarantee from a distributor or manufacturer, which, depending on the brand, is two or three years.

Can I return the watch?

Yes, according to Polish law, goods purchased at a distance can be returned within 14 days from the date of receipt of the shipment without giving a reason. Our store extends this possibility to 100 days.

Terms of exchange and return »

Does engraving or shortening the bracelet affect the warranty?

No. Both engraving and shortening of the bracelet do not affect the length of the warranty.

What does the watch guarantee cover?

The customer, based on the warranty card, may file complaints about the mechanism of the watch.

What does the watch guarantee not cover?

  • Mechanical damage
  • Consumption wear
  • A watch serviced outside an authorized service center
  • Defects caused by improper use
  • Battery usage

Note: Ingersoll watches have a lifetime warranty for both the mechanism and the elements of the case, also those resulting from the normal use of the watch (excluding batteries, leather belts and buckles).

How to make a complaint?

The customer has the right to submit complaints in cases specified in applicable law or granted guarantee. The complaint procedure is described on our website in the "Services and Complaints by Brand" tab. Services and Complaints by brand”.

How can I provide you with an exchange / refund form?

Return / exchange form should be sent in the package along with the returned goods.

Terms of exchange and return »

Do you do servicing / repairing of the watches?

No, warranty and post-warranty service is provided by the distributor of the given brand. The store may only mediate in the submission of a complaint application to a given website. All information on the conditions of return / complaint or repair under the warranty, including contact to the entity dealing with warranty processing and repair of goods, can be found in the "Services and Complaints by Brand" tab.

Services and Complaints by brand »

 

Technical information about the products

Are the watches waterproof?

Watches are characterized by a different class of waterproofness:

30 meters / 3 ATM - rain, splashing with water (e.g. while washing your hands)

50 meters / 5 ATM - showering

100 meters / 10 ATM - surface swimming

200 meters / 20 ATM - professional diving

However, it must be remembered that there are exceptions from the above rule. This applies to Casio and Suunto sports watches.

What does PVD mean?

PVD - Physical Vapor Deposition. It is a technology of applying gilding or other color, where under high pressure the layer of titanium nitride is covered with a layer of gold or a different color. Such coating is highly abrasion resistant and therefore lasts for a very long time.

How long does the battery in the watch works?

The quartz watch battery lasts about 2 years. Battery life may vary depending on the model of the watch, in particular the number of functions.

In the case of smartwatches, the time is given by the watch manufacturer - for each model, these can be different values, depending on the functions used and everyday use.

What is a chronograph?

Chronograph in the watch is a stopwatch, which is activated by additional buttons placed on the watch's case. Its indications can be read from additional small sub-dials placed on the main dial.

What is a chronometer?

The chronometer is a highly precise watch that has an accuracy certificate issued by COSC - Contrôle Officiel Suisse des Chronometres (www.cosc.ch), where the watch was subjected to thorough tests in various conditions, temperatures and positions.

What is the tachometer / tachymeter function?

Tachometer - this is a function usually used in sports watches. Specifies the speed of movement at the intended distance.

What does it mean that the watch is automatic, mechanical or quartz?

An automatic watch is the one that has a mechanism with an automatic tension. Movement of the wrist while wearing the watch causes the rotor - the weight in the form of a semicircle, through the system of wheels, pulls the spring, thanks to which the watch works.

A mechanical watch is the one that has a traditional mechanism winded with a crown placed on the right side of the case.

A quartz watch is the one in which the battery is the power source. It is a modern and very accurate watch that does not require any complicated procedures. The only thing you need to remember is regular battery replacement (on average every 2 or 3 years).

What is the EOL (End of Life) system in quartz mechanisms?

It is a notification system about a dead battery. About 2 weeks before depletion, the second hand starts to "jump" every 4-5 seconds.