Shortcuts: Placing orders | Warranty and complaints | Technical information
No, you don't. Registration is not obligatory. You can place an order without registration. All you have to do is add the product to your shopping cart and proceed to checkout. At checkout you'll be asked to enter your customer details and choose a payment method.
Yes, you can. Our store is located at Aleja Witosa 31 (room 108) in Panorama Shopping Centre and is open from Monday to Friday (10:00 - 18:00) and on Saturdays (10:00 - 14:00). After placing the order, you will be informed by phone, e-mail or SMS that your order is ready for collection.Our store in Warsaw »
If there is information on a product page that watches can be picked up in store the same day, this means they can also be purchased in-store.
Yes, they are. We are the authorized retailer of all brands offered in our store. Along with the purchased watch, the customer receives a sales document (receipt or invoice), the manufacturer's box, a manual and a warranty.Authenticity guarantee »
Watches available in stock can be sent within 24 hours. In case of custom-made watches, the shipping time is set individually. In this case, please contact us for more details.Delivery time »
We accept numerous payment methods, i.e.: PayPal, Apple Pay, Google Pay, PayU (Visa, Mastercard), Bank Transfer and Voucher.Payment methods »
No, it isn't. We don't sell spare parts.Service and complaints by brand »
Yes, you can. Please contact us to find out whether a given watch can be engraved. Don't forget to add engraving and enter your message when placing the order. For more information, visit the "Free engraving" tab.Free engraving »
Yes, it is. If you want to shorten your bracelet, enter your wrist size when placing the order. Visit the "Bracelet adjustment" tab to find out more.Bracelet adjustment
Yes, they are. Every single watch purchased in our store is covered by a distributor's or manufacturer's warranty, which (depending on the brand) is two or three years.Shopping safety »
Yes, you can. You have the right to return your good(s) purchased online within 14 days of receiving your order without giving any reason. Our store extends its return policy up to 100 days from the date of purchase.Terms of exchange and return »
No, it doesn't. Both engraving and shortening of the bracelet do not affect the length of the warranty.
The warranty card lets the customer to file complaints about the faulty watch movement.
Note: Ingersoll watches have a lifetime warranty for both the movement and the elements of the case, also those resulting from the normal use of the watch (excluding batteries, leather straps and buckles).
The customer has the right to submit complaints in cases specified in legal provisions or granted warranty. The complaint procedure is described on our website in the tab. Services and Complaints by brand”.
Please enclose the return/exchange form along with the returned goods in the package.Terms of exchange and return »
No, we don't. Warranty and post-warranty service is provided by the distributor of the given brand. The store may only act as an intermediary in the submission of a complaint to a given service. More information on the conditions of return/claims or repair covered by the warranty, including contact to the entity dealing with warranty claims and repair of goods, can be found below in the "Services and Complaints by Brand" tab.Services and Complaints by brand »
Watches are characterized by a different class of water resistance:
30 meters / 3 ATM - rain, splashes of water (e.g. while washing your hands)
50 meters / 5 ATM - showering
100 meters / 10 ATM - surface swimming
200 meters / 20 ATM - professional diving
Casio and Suunto sports watches are exceptions from the above rule.
PVD is the abbreviation for physical vapour deposition. It is a technology of applying a coating, e.g. gold on a steel or titanium material in vapour form. Such coating is highly abrasion resistant and therefore lasts for a very long time.
The quartz watch battery operates for about 2 years. Battery life may vary depending on the model of the watch, in particular the number of functions.
In case of smartwatches, the time is specified by the watch manufacturer. The battery life of smartwatches depends on their usage and functions.
A chronograph is a stopwatch, which is activated by additional buttons placed on the watch's case. Additional small sub-dials placed on the main dial indicate the elapsed time of the measured interval.
A chronometer is a highly precise watch that has an accuracy certificate issued by COSC - Contrôle Officiel Suisse des Chronometres (www.cosc.ch). Such watches have been subjected to thorough tests in various conditions, temperatures and positions.
A tachymeter is a function usually used in sports watches. It calculates the average speed of the certain distance.
An automatic watch is one that has a self-winding movement. Automatic watches have a rotor (an oscillating weight) that automatically winds the watch owing to the wrist movement.
A mechanical watch is one that has a traditional movement wound by the crown, which is placed on the right side of the case.
A quartz watch is one that runs on battery power. It is a modern and very accurate watch that does not require any complicated procedures. The only thing you need to remember is regular battery replacement (every 2 or 3 years on average).
It's a system that signals the low battery charge level. Around 2 weeks before the battery is completely dead, the second hand of the watch starts to “jump” every 4-5 seconds.